Cookie Policy

1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, remember your preferences and provide information to website owners. Cookies cannot access other files on your device and cannot contain viruses.

2 Cookies We Use

We use the following categories of cookies:

• Strictly necessary: session cookies required for the client portal login, shopping cart and CSRF protection. These cannot be disabled as the site would not function without them.
• Functional: remember your language preference, currency selection and whether you have dismissed the cookie banner.
• Analytics: Google Analytics cookies (_ga, _gid) that help us understand how visitors use the site — pages visited, time on site and traffic sources. All data is anonymised.
• Marketing: only set if you have consented via our cookie banner. Used to show relevant promotions on third-party platforms.

3 Third-Party Cookies

Some features on our website set cookies from third-party services:

• Google Analytics — website traffic analytics. Privacy policy: policies.google.com/privacy.
• Cloudflare — security and performance cookies (__cflb, __cfduid).
• LiveChat / Tawk.to — if the live chat widget is loaded on a page.

We do not control these third-party cookies. Please review their respective privacy policies for more information.

4 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block all cookies, block only third-party cookies, or delete cookies when you close your browser. Note that disabling cookies may affect the functionality of the client portal and checkout process.

• Chrome: Settings → Privacy and Security → Cookies and other site data.
• Firefox: Options → Privacy & Security → Cookies and Site Data.
• Safari: Preferences → Privacy → Manage Website Data.
• Edge: Settings → Cookies and site permissions.

5 Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology or legislation. We will post the updated policy on this page with a revised date. Continued use of our website after the update constitutes acceptance of the changes.