Nairobi-Based Support Team
We're Here to Help
Get in Touch with Us
Our Nairobi team is ready to help you 7 days a week. Call, WhatsApp, email, or walk in — we speak English and Swahili.
Send Us a Message
Fill in the form below and our team will get back to you within 1 hour during business hours.
Find Us
Visit Our Office
Pili Trade Center, 2nd Floor, Suite B114 — Mombasa Road, Nairobi. Look for the HostGuru sign on the 2nd floor.
FAQ
Common Questions
Quick answers before you reach out.
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How quickly do you respond?
During business hours (Mon–Sat 8am–8pm EAT) we typically respond within 1 hour via phone, WhatsApp, or ticket. Emergency tickets are reviewed within 4 hours, 24/7.
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Do you offer phone support?
Yes! Call us on 0755569319 Mon–Sat 8am–8pm EAT. WhatsApp is also available and usually gets a faster response for quick queries.
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Can I visit your office?
Yes. We are located at Pili Trade Center, 2nd Floor, Suite B114, Mombasa Road, Nairobi. Walk-ins are welcome during business hours — no appointment needed.
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How do I pay via M-Pesa?
Log in to your HostGuru client area, go to Invoices, and select M-Pesa as your payment method. You'll receive an STK Push prompt on your phone to confirm payment.
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What languages do you support?
Our team supports both English and Swahili. Feel free to WhatsApp us in either language and we will respond accordingly.
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Can you help migrate my website?
Absolutely. All our hosting plans include free website migration. Contact us with your current host details and we will handle the full migration at no extra cost.
Ready to Get Started?
Speak to our Nairobi team right now — no queues, no bots, just real Kenyan support.
